Shipping and Returns
Your satisfaction is our top priority. By processing your payment and completing your order with Kazzi Kovers, you accept the following Terms and Conditions regarding shipping and delivery of your order.
SHIPPING | DELIVERY
- Once we have received cleared full payment, your items will be shipped within 12 - 24 hours of placement. (Excludes weekends and public holidays.)
- All Australian and International orders include a tracking number: You will receive an email with the tracking number and a courier link to track the progress of your order online.
- We do not deliver to Post Office Boxes or Parcel Lockers.
- We are not responsible for lost or stolen packages, or packages delayed in transit. However, we are here to help and will follow up and resolve the matter, where possible. Contact: email@example.com or call us direct on +61 (0)7 3172 8445.
- Please make sure you provide the correct address for shipping/delivery for your order. If a re-delivery is needed, it will be paid for by the buyer and is not refundable by Kazzi Kovers.
Please allow 1 - 4 business days for delivery to Australian metropolitan areas.
Please add an extra 1 - 3 business days for delivery to regional and country areas within Australia.
For South Australia, Western Australia and all Australian regional areas, please allow between 3 - 8 business days to receive your order.
Shipping Costs for AUSTRALIAN and INTERNATIONAL Orders.
- A tracking number is included with each order.
- All shipping costs are calculated on the weight of a parcel.
- Most parcels and purchases fall between 400 grams and 2.5 kg.
- For all overseas orders exceeding 4 kg in weight, the shipping costs will be displayed at Checkout.
- We use Fastway Couriers and Australia Post for all orders within Australia.
- We use DHL for all International Orders.
- Please contact us if have any questions regarding shipping at firstname.lastname@example.org or call us direct on +61 (0)7 3172 8445.
NOTE: For overseas purchases outside of Australia: All shipping, customs fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the Purchaser (customer). Any extra charges or shipping fees are not included in the order amount.
It is the Purchasers' responsibility to verify and settle applicable duties, taxes and tariffs for New Zealand, USA, Canada, Europe and Singapore.
Kazzi Kovers does not provide refunds to customers for failure to pay duties and taxes associated with their order.
Please note that the above delivery times can change depending on the time of the year, such as public holidays, festivals, and particularly around the Easter and Christmas holidays or during severe weather conditions. Please allow an extra 1 - 2 days during these busy times to receive your order.
RETURNS AND REFUNDS
To be eligible for a return:
- The item must be unused, unwashed and in the same condition, as you received it, tags included.
- You have 30 days to return an item from the date you received it.
- The item must be in the original packaging.
- Shipping costs are non-refundable for change of mind.
- If you have a change of mind, or the product is the wrong size, please return the item, and we will happily replace it. Shipping costs apply.
- Shipping costs are non-refundable.
- Once we have received your item, we will inspect and notify you once we have received your returned item. We will also continue to update the status of your refunded item via email or telephone.
- If your return is approved, we will refund your method of payment, Eg. Credit card for all items not deemed defective, excluding your shipping costs.
- Please allow 1 - 3 business days, depending on your card issuer's policies and terms for refunds.
If for some reason you do not receive your purchase within ten business days of placing your order, please get in touch at (07) 3172 8445 or email us direct at email@example.com with your full name and your order (or invoice) number.
We will follow up on your enquiry immediately.
If you have any further questions, please call us on (07) 3172 8445 or get in touch via email at firstname.lastname@example.org between 9 am - 5 pm, Monday to Friday (excluding public holidays and weekends.)
We will happily discuss your concerns and get back to you on the same day or the next business day.
Contact Details and Postal Address:
PO Box 331, Coorparoo Brisbane, Queensland Australia 4151
Phone: +61 (0)7 3172 8445
Kazzi Kovers Team